Grand Chancellor Hotels have always maintained strict standards for cleanliness and  hygiene. In light of the COVID-19 pandemic, we have implemented ‘Chancellor Clean’, a programme which builds on existing measures with increased frequency of cleaning and sanitising. Our top priority is the health and safety of our guests, team members, business partners and the local communities in which we operate. Our new policy and procedures here at Grand Chancellor Hobart have been built around the following areas of focus;

Our team has been trained in their responsibilities to eliminate the risk of COVID-19 to both themselves and to others. This not only includes increased cleaning and hygiene practices, but also being able to recognize and deal with a potential risk. If they’re feeling unwell, they have a responsibility to not come to work, advise their supervisor, engage with Public Health and are not to return to work until having the all clear from Public Health to do so. This training also includes how to handle the situation when another staff member or guest guest appears to be showing symptoms.

Our staff will be responsible for increased cleaning measures, paying extra attention to both guest rooms and public areas. Frequent touch points will also be a focus such as lift buttons, door handles and railings. Hand washing facilities and the use of sanitiser are accessible to both guests and staff along with clear signage for best practices.  Sanitiser stations will be placed around the hotel in more frequented areas such as main reception desk, the lobby area, The Atrium and Tasman Restaurant.

Employee education covers strict procedures for reporting symptoms, testing and quarantine for guests and staff as well as our third parties. Briefings and compliance for suppliers and contractors will also be implemented, along with regular temperature testing being carried out. As a business, our Hotel is ready to uphold WHS COVID-19 safety standards and compliance.

It’s vital that we enforce social distancing measures to ensure a safe and enjoyable stay at our Hotel. Spatial awareness is highlighted through floor markings and posters. Room capacities will be clearly signed in public area’s and gathering spaces. Seating arrangements have already been set to accommodate for these measures.


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